| NatureCraft.net
Shopping Disclaimer
Exchanges & Returns.
All products purchased on this site or in its shops are NON-returnable with the
following exceptions; If any of your products are damaged or incur problems in shipping we
will replace the product as it should be in accordance with UPS policies. You MUST save
and not alter the original damaged product, and ALL package carton and filament. This is
absolutely necessary for UPS to replace the product. Exchanges without the package and all
DAMAGED products with their packing material will not be accepted. You get to keep all non
damaged products in your order and will incur no further charges for the recall or
reshipping of replacement product. Your original purchase price will not change. If any
products in your order do not match your invoice or if you are billed improperly, due
credit or product will be given or replaced as situation will dictate. Again, no further
charges will be incurred by you the customer. All reports of damaged goods or
invoice/product problems must be brought to our attention via email to the order
department orderdept@naturecraft.net
or by phone within 48 hours (the business day you receive your package and the next two
business days thereafter) of your package being signed for.
Check/Chargeback Returns.
Returned or canceled checks will carry a minimum $25.00 fee while disputed credit card
charges will incur a minimum $35.00 fee possibly much higher. ALL SALES ARE FINAL. We at
NatureCraft do our best to insure proper customer service and the correct products ordered
arrive in good order but we do not accept returns as we can no longer guarantee the
quality of the stock.
Price Fluctuations.
Many of the items featured on our site are subject to market price
fluctuation. For this reason, many prices indicated on this site are subject to
change without notice, however you will be notified before you are billed to confirm. This
is especially prominent in seasonal herbs and spices as well as in many true essential
oils.
Shipping. The
majority of orders are shipped U.P.S. ground. If you package needs to be shipped a
different way please contact us with your order.
International Orders.
There is a $15.00 handling fee on international orders outside of North
America. Due to the high amount of over-seas credit card fraud and
the lack of protection offered for these cases we will only accept
payment up front by cashiers check in American funds for international
orders not going to Canada. Once payment has been received and clears
our bank your order will be shipped. The $15.00 handling fee is waived
for Canadian orders but you are subject to your own import taxes and
other fees.
Payment. We
accept personal check, money orders, cashiers checks, VISA, MasterCard, American Express
and Discover. Sorry, but we do not ship items C.O.D. All orders must be paid with
U.S. funds. Please allow 10 business days for personal check, money order or
cashiers checks to clear AFTER we receive it not from your mailing date before your
product is shipped. Credit card orders will be charged before the products are
poured, made or shipped, this is for our protection since many products are hand made just
for the customer and restocking is not an option. Occasionally we may require signature or
proof of identification on credit card transactions. This is for your protection and
ours! For more information see our How to
Shop page.
Ohio State Sales Tax.
Ohio
state residents are subject to 6.5% sales tax. There is no state sales tax on
certain food items and they will not have tax added when checking out.
We reserve the right to correct
our mistakes. |
